Support

1. Contact

E-mail: info@ledayazilim.com (support, privacy and data requests, legal notices). Response time: usually within 2 business days; data-protection requests within 30 days at the latest.

In the Game you can also send feedback from Settings → Send feedback.

2. Account and login

• You sign in with the e-mail address and password you registered with. Your progress is stored on our servers, so you can sign in on another device and continue.
• Forgot your password? On the sign-in screen tap "Forgot password?", enter your e-mail address and follow the reset link we send you to choose a new password. Check your spam folder if it does not arrive within a few minutes.
• Cannot sign in at all, or lost access to your e-mail address? Write to info@ledayazilim.com from the address you registered with if you still can, otherwise tell us your username and any purchase order numbers so we can verify the account.

3. Purchases and refunds

All real-money purchases go through the Apple App Store or Google Play, so the store handles payment and refunds under its own policies:

• Apple: request a refund at reportaproblem.apple.com.
• Google Play: request a refund as described at support.google.com/googleplay/answer/2479637 (or Google Play → Profile → Payments & subscriptions → Budget & history).
• A purchase did not arrive? Restart the Game while connected to the internet; our server re-checks pending purchases with the store. If it is still missing, e-mail info@ledayazilim.com with the store's order number (Apple: from the receipt e-mail; Google: starts with GPA.).

Restoring purchases on iOS: on a new or reset device, sign in with your game account and the same Apple ID, open the Shop and tap "Restore purchases". This restores non-consumable items (such as a Campaign Pass) and an active subscription. Gems and other currency are stored in your game account and come back when you sign in. On Android, purchases are restored automatically.

Details: Terms of Use, sections 6–7.

4. Subscriptions (Moonlight Purse)

Moonlight Purse is a monthly auto-renewable subscription. It renews automatically unless you cancel at least 24 hours before the end of the current period. Deleting the Game or your game account does not cancel it.

• iPhone / iPad: Settings → [your name] → Subscriptions → Duskfall Legends, or apps.apple.com/account/subscriptions.
• Android: Google Play → Profile → Payments & subscriptions → Subscriptions → Duskfall Legends, or play.google.com/store/account/subscriptions.

After cancelling, it stays active until the end of the period you have paid for. Full subscription terms: Terms of Use, section 7.

5. Drop rates

The probabilities for every card pack and chest are published in the Game and at Drop rates.

6. Reporting players and bugs

• Players: open the player's profile (or the chat message) and tap Report, choose a reason (cheating, abusive behaviour, offensive name, spam, other) and send. You can also block a player there. Our moderators review reports; see the Terms of Use.
• Bugs and suggestions: Settings → Send feedback in the Game. Crash reports are sent automatically. For urgent problems, e-mail info@ledayazilim.com with what happened, the time and, if possible, a screenshot.

7. Your data

Download a copy of your data in the Game: Settings → Privacy & account → Download my data (a JSON file). You can also ask us by e-mail. How we handle data: Privacy Policy.

8. Deleting your account

In the Game: Settings → Privacy & account → Delete account. Without the Game: e-mail info@ledayazilim.com from your account's e-mail address with the subject "Hesap silme / Account deletion". What is deleted and what is kept: Account deletion and Privacy Policy, section 11.

9. Requirements

• iPhone or iPad with iOS / iPadOS 15 or later.
• Android phone or tablet with Android 8.0 or later.
• An internet connection — matches, progress and purchases are stored on our servers.
• Please keep the Game updated: after a major update, older versions may be asked to update before they can connect.